Last Updated: May 17, 2012
Verified Honest, Inc.
4060 Peachtree Rd, Suite D584
Atlanta, GA 30319
You may submit a merchant review through the Merchant Ratings System on the Site or through the Shopper Satisfaction Survey to describe your shopping experiences with merchants.
You may submit a merchant review only in good faith and about a merchant from whom you have actually purchased or attempted to purchase products, limited to where you have (i) completed the ordering process, (ii) exchanged payment data, and/or (iii) received an invoice number.
You agree to submit the corresponding and legitimate invoice number or equivalent confirmation of order number/identifier when submitting the merchant review ("Invoice Number"). You acknowledge and agree that the Invoice Number will be made available by Verified Honest to the applicable merchant in conjunction with your review, and accordingly, the merchant may be able to contact you regarding your review or otherwise.
You may only describe your experience with the merchant for which you are writing a merchant review. You should not review any merchant on situations that are not controlled by the merchant you are reviewing.
You may submit no more than one merchant review of a particular merchant in any thirty (30) day period.
Any merchant review that you submit is subject to the conditions and restrictions described in the CONTENT SUBMISSION section, above.
You acknowledge and agree that Verified Honest may, in its sole discretion, post only the first ten (10) merchant reviews it receives from users (which may not include your review) that are related, on a case by case basis and in whole or in part, to a product or service listing error by a merchant, such as, but not limited to, an error in the price of a product(s) or a service, the number of units of a product(s) available for a certain price, the shipping rates for product(s), or inventory levels.
By providing the Invoice Number, you acknowledge and agree that you may be contacted by Verified Honest and/or the applicable merchant to which/whom the invoice relates. You acknowledge and agree that your review may not be displayed if the Invoice Number does not match the associated information in Verified Honest's records. A merchant may dispute the validity of an invoice identified by you and may submit a complaint to Verified Honest. This may result in Verified Honest opening a user review inquiry. During the user review inquiry, Verified Honest may, in its sole discretion, remove the contested review, and/or require additional data or proof from the user to determine whether the review should remain or be reinstated on the Site. Failure of the user to participate in the user review inquiry will result in the removal of the contested review from the Site.
Reviews that include any of the following will not be published:
Obscenities, discriminatory language, or other inappropriate comments (including any comments written in a language other than English) not suitable for this forum;
Advertisements, spam content, or references to other companies, reviewers, services, products, offers, or websites;
Email addresses, URL's, phone numbers, physical addresses, or other forms of contact information;
Reviews that: are not written by a verified customer (including pre-paid customers) of the company being reviewed; are not written about an experience a customer had within the last 12 months; have been withdrawn by the reviewer; or that Verified Honest believes to be untrue.
Critical or spiteful comments about other reviews or their authors;
Computer viruses, scripts, tags, worms or other potentially damaging computer programs or files; or
Comments that may reasonably be considered to be defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation.
Comments that are not approved by Verified Honest for non-response of the reviewer who left the response.
Verified Honest reserves the right to not publish any review at its sole discretion. This publishing policy is subject to change without notice.
1. INFORMATION WE COLLECT AND HOW WE USE IT
At Verified Honest we value your privacy. Our primary purpose in collecting information about you is to provide you with a safe, smooth, efficient and customized experience and to provide services and features that are most likely to meet your needs.
Information We Automatically Collect. We automatically receive, store and track information collected via traditional web site analytics processes whenever you interact with the Verified Honest Site or Services regardless of whether you are a registered User. Such information includes demographic information, browser type and additional non-personal information. We use this information to do internal research on our Users' demographics, interests and behaviors in order to better understand, protect and serve you and the Verified Honest community.
Log Files. Like many websites, we automatically gather certain non-personal information about our Site and Services traffic and store it in log files. This information may include: Internet protocol (IP) addresses, browser type and version, referring/exit pages, operating system and platform, date and time, and pages viewed or searched for. We use this information to analyze trends, and to administer the Site and Services.
We may use session cookies. A session cookie expires and is deleted from your computer when you close your browser. We use session cookies to make it easier for you to navigate our Site and to receive the greatest benefit from our Site and Services.
Clear Gifs (Web Beacons/Web Bugs). Our third party advertising partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
Information we Collect From You
During Registration. Verified Honest Business Members are required to register in order to use Services. Each Verified Honest Business Member must provide the Business Name, Business Address, Phone number, administrator's Name, administrator's e-mail address, and the administrator's password. If you wish to upgrade your account we will financial information from you such as credit card number, expiration date and billing address.
We use this information to contact you about the services on our site in which you have expressed interest, to respond to your inquiries, to send you notifications when you receive new reviews, and to bill you for services.
Verified Honest Users are not required to register in order to visit our Site or use many of our Services. However, if you would like to submit a review, you must first register with Verified Honest by providing an e-mail address and possibly a password and/or telephone number.
Customer Reviews. We post customer reviews on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the review to post their name along with their review.
Import Contacts. We utilize an import contacts feature to help the Verified Honest Business Member to manage and communicate with contacts in which a relationship already exists. Additionally, Verified Honest provides an opt-in subscription service that allows a Verified Honest Business Member to collect contacts for management and communication utilizing the Verified Honest service. Notifications will be sent to Verified Honest Business Member contacts only in the case of using the subscription service. These notifications are sent from Verified Honest on behalf of the Verified Honest business member.
We allow Verified Honest Business Members to manually upload contacts on an as needed basis. The process of uploading contacts requires that a Verified Honest Business Member either connect to a Verified Honest Business Member’s email service (like Gmail, Hotmail, Yahoo. Etc…) or provide a file with contact details. In each case contact information, such as email address, will be imported into the Verified Honest environment. Verified Honest Business Members must agree that these contacts are opt-in and/or have a relationship with the Verified Honest Business Member.
The information we collect about the Verified Honest Business Member contacts is name, address, email address, company information, and other standard contact information. The amount of information you enter for each contact is at your own discretion. We do not use this information for any purpose, we just allow you the option to store this information within your account for your own use.
All Verified Honest business Members and Users are required to give truthful contact information (such as a valid e-mail address) in accordance with our Terms of Service.
Send A Review. If you wish to send a review to a friend to allow them to participate in submitting reviews, we will send your friend a one-time email inviting them to submit a review. We store this information for the sole purpose of allowing your friend to submit the review and to track the success of the send a review request program.
Your friend may contact us at privacy@Verified Honest.com to request that we remove this information from our database.
Correspondence. If you send us personal correspondence, such as e-mails or letters, or if other Users or third parties send us correspondence about your activities or postings on the Site or Services, we may collect and retain such information.
Public Areas. If you use the forum on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
Children. We are committed to protecting the privacy of children. Verified Honest provides a general audience service that is not designed or intended to attract children under the age of thirteen (13). We do not knowingly collect personal information from anyone under the age of 13.
2. CONDITIONS UNDER WHICH WE SHARE INFORMATION
Disclosure of Aggregate Information (Non-Personal Information). Verified Honest may provide to third parties non-Personal Information obtained from you that is combined with the non-Personal Information of other Users and does not allow you to be identified or contacted ("Aggregate Information"). For example, we might provide to third parties Aggregate Information regarding the number of Users of our Services and the activities they conduct while using our Services. We also may not limit the third parties' use of the Aggregate Information, except that we do require third parties to whom we disclose Aggregate Information to agree that they will not attempt to make this information personally identifiable by combining it with other databases or other sources of information.
Agents/Service Providers. We use other third parties such as a credit card processing company to bill you for goods and services. We use Live Chat to assist you if you have questions while using our site or regarding your order. When you sign up for our premium services we will share your name, billing address and credit card information as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for promotional purposes.
Contributions to Verified Honest. Content such as a Business or Product Review submitted by any User is considered public and non-confidential by Verified Honest and shall not be treated as personal or proprietary information. Such Content may be aggregated by User and made available to all Users of Verified Honest. Verified Honest does not monitor, review or edit contributions to the Site and/or Services. Users should refrain from including any Personal Information or other private or confidential information in their Content. In no event will Verified Honest be liable for disclosure of such Personal Information or other private or confidential information that is included in User Content.
Other Disclosures. We may disclose your Personal Information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site, and when we believe release is appropriate to enforce or apply our Terms of Service and other agreements; in connection with an actual or proposed corporate transaction or insolvency proceeding involving all or part of the business or asset to which the information pertains; or to protect the rights, property, or safety of Verified Honest, our Users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. In the event that we are legally compelled to disclose your Personal Information to a third party, we will notify you unless doing so would violate the law or a court order.
3. COMMUNICATIONS FROM VERIFIED HONEST
Special Offers and Updates. As part of the service you will receive information on new Verified Honest products and services, Verified Honest, will occasionally send you e-mails with information on products, services, special promotions or newsletters or other information that we think may be of interest to you. If you decide you not wish to receive such communications, you may opt-out by changing your user preferences on the User Profile Page.
Service-Related Announcements. We will send you service-related announcements when it is necessary to do so. For instance, to notify you of Site and/or Services maintenance and/or updates, we might send you an e-mail. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Verified Honest User Profile. During the user rating process, you may create a User Member Profile. The non-Personal Information you provide such as your chosen display name, regional location, and review data in your user rating process will be viewable by any User, however, your e-mail address, password, and telephone number will not be visible to other Users. However, with your permission, this information may be shared with the Verified Honest Business Member that you are rating.
Verified Honest Business Member Profile. During the registration process, you may create a Business Member Profile. The non-Personal Information you provide such as Business name, address, phone number and website in your Business Member profile will be viewable by any User, however, your name, e-mail address and password will not be visible to other Users.
4. ACCESS TO PERSONAL INFORMATION AND BUSINESS MEMBER PROFILE
You may view your Personal Information at any time by visiting your Profile Page. If your Personal Information and/or Business Member Profile changes, or if you no longer desire our service, you may correct, update or delete inaccuracies within your Personal Information and/or Business Member Profile or deactivate your account by contact Verified Honest at support@VerifiedHonest.com
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
If you have any questions about Verified Honest security, you can e-mail us at security@VerifiedHonest.com.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
7. CONTACT US
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