Managing your online reputation; Tips for Reviews Success:
1. Ask for reviews - Be sure to always ask for reviews as a part of your closing process and service experience.
2. Make reviews a part of all customer follow-up - Whether by mail, email or phone let customers know their feedback is important.
3. Motivate your staff - Emphasize the importance of reviews and motivate your entire staff - whether sales or service - to get reviews.
4. Manage reviews - Monitor, share and respond to reviews - both positive and negative - to build your online reputation.
5. Be true to reviews - Credible reviews are the best reviews - don't post fake reviews or offer customers incentives to post favorable reviews.
6. Offer incentives only for the customer taking the time to leave you a review - your customer's time is valuable, incentivize their time.
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